Blogger and web developer Jason Roe stumbled into a glitch on Ryanair's web site whilst trying to book a flight. So he posted about the problem on his blog, with screenshots to prove the point. Wow! Ryanair staff picked it up and came down on him like a ton of bricks - spitting hatred and bile. He responded quite politely - but they came back with even more, only worse.
Suddenly, the blog post was picked up everywhere. Comments are currently running at 400+ and the airline's reputation is in free fall under the weight of negative publicity. Here's Digg's report:
The article itself is just an average blog post, until you read the comments, then it becomes a top blog post. This will get a lot of media coverage. Go read it for a great laugh!!
Remember, this is the air line which has just announced that it will charge passengers to use the toilet on its flights.